Field Service | Sector HVAC

Software development / System Integration / Customer assistance / After-sales / ICT Development

layout_img_FieldService_appAvviamentiGaranzie

WHAT’S NEW

Field Service Web App

Our solution for customers in the HVAC sector, developed for after-sales service activities, is now better and more comprehensive than ever. In addition to the portal for managing contracts, call-outs and interventions, there is now a Field Service for technical personnel which simplifies, speeds up and digitises all data collected during service activities.

Field Service: software for the management of After-Sales, from the request for customer service to completion of the technical assistance.

Field Service is a suite of software applications developed specifically for some of our HVAC customers. This solution allows them to manage contracts, call-outs and activities carried out in the field by technical personnel and Technical Assistance Centres (TACs) in a simple and effective way. This solution allows them to manage contracts, call-outs and activities carried out in the field by technical personnel and Technical Assistance Centres (TACs) in a simple and effective way.

The benefits for our customers:

complete management of the Service Centres
lower costs of management of information and planning of interventions
no more paper thanks to comprehensive optimisation of contracts, offers and progress reports
speed of the process of authorisation and invoicing for interventions
collection from the field of valuable data relating to the quality of products and of the assistance service
possibility of extraction of data in standard Word and Excel formats
creation of tutorials to be shared with all users to facilitate the training of collaborators

PROFILE ACCESS TO FEATURES FOR ALL PERSONNEL INVOLVED

DEFINITION OF SERVICE CONTRACTS FOR EACH CUSTOMER

MANAGEMENT OF TELEPHONE REQUESTS FOR ASSISTANCE AND INTERVENTIONS

MANAGEMENT OF INTERVENTION AND INVOICING REPORTS

STATISTICS, REPORTING AND ANALYSIS

MANAGEMENT AND SHARING OF INFORMATION

Features

complete management of contracts, addresses, geo-locations, structure data, skills, training sessions, etc.
management and sharing of all information
control of the intervention reports such as First Start-up, Warranty, Ordinary and/or Extraordinary Maintenance, Recording of Failures and Costs
management of telephone requests for technical assistance and maintenance interventions
planning of visits and interventions with customers
generation of pro-forma invoices to be imported into the company accounting system
automated storage of data
reports in the form of tables or interactive charts

Do you have an idea in mind?
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Vanessa Forgione

Web Developer e Digital Marketing Assistant presso Focus Informatica, sono curiosa e amo scoprire sempre cose nuove, per questo motivo amo viaggiare e cucinare. Nonostante ciò, ho anche un lato pantofolaio, tra i miei hobby infatti spiccano i videogames e e serie tv. Considero dei punti di forza il mio essere testarda e determinata, un valido aiuto a identificare i problemi e risolverli il prima possibile senza distrazioni.